Technical documentation: reduce costs, improve customer satisfaction
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Technical communication is like a light bulb: an energy-efficient bulb requires a larger investment at the beginning of its life cycle, but quickly becomes cheaper to use.
Like an energy-efficient light bulb, an industrial process reduces costs. It also reduces time to market. At a slightly higher or equal initial cost, it also improves quality.
| Concept | Key points |
|---|---|
| Lower cost |
|
| Reduced time to market |
|
| Improved quality |
|
Industrial documentation is based on:
- a modular document format,
- a structured writing format,
- a reliable document production and publication chain.
If the chosen creation and publication chain is based on open-source software, the cost of implementation and training can even be offset by savings on software licenses. In any case, too many high-tech companies have industrialized their business processes but leave the creation, management, and publication of their corporate content untouched. The hidden costs (writing by engineers rather than by someone with the right skills, poor use of intangible assets, reduced customer satisfaction, increased support costs, etc.) can be considerable. Yet the solutions and skills exist.